Vertex Status
Real-time and historical status information for all Vertex services.
All Systems Operational
All Vertex services are operating normally.
Components
99.99% uptime
SLA-backed availability across all services.
Incident history
Past incidents and scheduled maintenance events.
Elevated latency on SMPP binds
Some enterprise SMPP binds experienced increased latency between 14:32 and 15:18 PKT due to a routing table update. All binds returned to normal latency after rollback.
Intermittent OTP delivery delays
Between 09:15 and 10:42 PKT, approximately 2.3% of OTP messages experienced delivery delays of 30–90 seconds. Caused by a throttling configuration change on the Telenor route. Reverted and delivered within normal SLA.
Scheduled maintenance — API v2 deprecation
Planned 2-hour maintenance window from 02:00–04:00 PKT to complete the API v1 to v2 migration. No service interruption; the API v2 continued serving traffic with a 5-minute failover gap for legacy binds.
WhatsApp message queuing delay
Due to a Meta API rate-limit adjustment, outbound WhatsApp messages were queued for up to 8 minutes between 11:20 and 12:05 PKT. Adjustment was reverted and delivery normalised by 12:15 PKT.
Dashboard login errors
Users experienced a 502 error when accessing the dashboard between 07:48 and 08:22 PKT. Caused by a stale SSL certificate on the CDN edge. Certificate was rotated and service restored.
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