Platform

One platform. Every channel.

Vertex unifies SMS, OTP, WhatsApp and SMPP with the observability, governance and billing that enterprises expect from their communications infrastructure.

8.4B+
Messages routed
99.99%
Uptime SLA
412ms
Median API p95
120+
Enterprise customers

Everything you need to deliver

Every feature is built for reliability, observability and scale from day one.

Branded SMS

Send messages from registered sender IDs with full template control. PTA-compliant delivery across all Pakistani operators with real-time DLR and automatic failover routing.

  • PTA-registered sender IDs
  • Promotional & transactional
  • Template approval workflow
  • Real-time DLR
  • Auto-failover across operators

OTP Messaging

Sub-second one-time passwords with intelligent channel fallback. OTPs automatically route through SMS, WhatsApp or voice based on delivery success patterns.

  • Sub-second delivery
  • Intelligent channel fallback
  • Rate-limited resend
  • Expiry & validation
  • Per-request audit trail

SMPP Gateway

Persistent SMPP binds with direct operator connections. Carrier-grade throughput, configurable windowing, and full support for long messages and concatenation.

  • Persistent TCP binds
  • Direct operator routes
  • Configurable windowing
  • Long message support
  • 24/7 NOC monitoring

WhatsApp Business API

Meta-verified WhatsApp Business solution with pre-approved templates, session messaging, rich media support, and seamless integration with your existing flows.

  • Meta-verified templates
  • Session & marketing messages
  • Rich media (images, docs)
  • Webhook status callbacks
  • Multi-agent inbox

REST API & SDKs

A single RESTful API that unifies every channel. Typed SDKs for Node.js, Python, PHP, Laravel, Go, Java, .NET and cURL with OpenAPI 3.1 specification.

  • OpenAPI 3.1 spec
  • Typed SDKs in 8 languages
  • Idempotent requests
  • Sandbox environment
  • Postman collection

Delivery Analytics

Real-time dashboards showing delivery rates, operator breakdowns, latency percentiles and cohort funnels. Export raw DLR data for custom analysis.

  • Real-time dashboards
  • Operator breakdowns
  • Latency p50/p95/p99
  • Cohort analysis
  • CSV & API data export

Webhooks & Events

Signed, retried and observable event delivery for every message state change. Configurable endpoints with HMAC signatures and dead-letter queues.

  • HMAC-signed payloads
  • Automatic retry with backoff
  • Dead-letter queue
  • Event filtering
  • Delivery receipts

Security & Compliance

Enterprise-grade security with IP allow-lists, RBAC, audit logs, 2FA, DND compliance and PTA guidelines. SOC 2 aligned controls across the platform.

  • IP allow-listing
  • RBAC with custom roles
  • Audit log trail
  • 2FA enforcement
  • PTA & DND compliant

Billing & Invoicing

Prepaid wallet with real-time balance tracking, automated top-ups, detailed invoicing, tax handling and per-tenant pricing for multi-enterprise deployments.

  • Prepaid wallet
  • Auto top-up rules
  • Tax invoice generation
  • Usage-based billing
  • Multi-tenant pricing
Architecture

How your message reaches its destination

Every message passes through a resilient, observable pipeline designed for high throughput.

Step 1
API Gateway
Rate-limited, authenticated ingress for all channels
Step 2
Auth & Routing
RBAC, IP allow-lists and intelligent route selection
Step 3
Message Router
Priority queue, template rendering and channel mapping
Step 4
SMPP Gateway
Persistent binds to Jazz, Zong, Telenor and Ufone
Step 5
Operator Network
Direct connections with auto-failover across 4 MNOs
Step 6
DLR & Webhooks
Signed delivery receipts with retry and backoff
<500ms
Median end-to-end delivery
Auto-failover
Across 4 Pakistani operators
Signed DLR
Retries with exponential backoff

Ready to put every channel on one platform?

Get started with free credits, a full-featured sandbox, and access to our integration engineers — no commitment required.